Understanding the Order Approval Workflow in Jules

How does approval work in Jules?

Certain orders (purchases or sales) may require approval before being finalized. This workflow is configurable per organization.

Process steps

1. A user creates or modifies an order and triggers an approval request
2. Designated approvers receive a notification (email + in-app) inviting them to validate
3. Approvers go to the Approval section (/approval) in Jules to approve or reject
4. Once approved, the order moves to the next status and can be processed normally

Why is my order stuck waiting for approval?

An order may remain pending if:

• The designated approver has not yet validated the request
• The approver does not have the necessary rights in Jules
• The notification did not reach the approver (check spam)

What to do if no one can approve?

1. Verify that the approver has received the Jules notification (email or in-app)
2. If the approver is unavailable, contact your Jules administrator to reassign the approval
3. In urgent cases, contact support at help@julesai.com specifying the order ID

How to access the list of pending approvals?

In Jules, go to the Approval section (dedicated icon in the navigation menu). You will find all pending requests assigned to you there.

Updated on: 07/04/2026